Refund policy

Returns & Refunds Policy

At Redraeé, your satisfaction is our priority. If something isn’t quite right, we’re here to help.

🔁 30-Day Return Policy

We offer a 30-day return window from the date you receive your item. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original packaging and tags must be included

  • A receipt or proof of purchase is required

📩 How to Initiate a Return

To start a return, please contact us via our website or email us at contactus@redarae.com.

Once your return is approved, we’ll provide:

  • A return shipping label

  • Instructions on where and how to send the item

Note: Items sent back to us without prior approval will not be accepted.

🔧 Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately so we can evaluate the issue and resolve it quickly.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., opened beauty products)

  • Hazardous materials (e.g., flammable liquids, gases)

  • Sale items or gift cards

If you have questions about whether your item qualifies, please reach out.

💸 Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.

Please allow time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, contact us at contactus@redarae.com